FAQs · प्रश्न
Good questions.
Shipping, payments, returns and care — the short answers.
Is Kritrim jewellery real gold or silver?
No — and we say so in our name. Kritrim is Sanskrit for artificial: every piece is fine artificial jewellery, skin-friendly and nickel-free, finished to be anti-tarnish and sweat-resistant.
Do you offer free shipping?
Yes. Shipping is free on orders of ₹999 and above; your cart shows how close you are before checkout.
Can I pay cash on delivery?
Yes, pan-India. Confirm a COD order with a ₹150 token paid online — it's adjusted in your bill, and the balance is paid at your doorstep.
Which payment methods do you accept?
UPI and all major cards through Razorpay's secure checkout, or cash on delivery.
Can I see a piece on me before I buy?
Yes. Open any product and tap “Try on with Mirror” — upload a photo and our AI Mirror shows the piece on you in seconds.
What is your return policy?
Unworn pieces in their original packaging can be returned within 7 days of delivery. Earrings and other hygiene-restricted items, and made-to-order pieces, can't be returned. Read the full returns policy →
How long do made-to-order pieces take?
Fourteen days from order to delivery — long enough to be careful, short enough to wear them to your next event.
How do I track my order?
Use your order number on the Track Order page for its latest status. Track an order →
How should I care for my jewellery?
Keep pieces away from perfume, lotion and chlorinated water, store each one in its keepsake pouch to prevent micro-scratches, and polish gently with the microfiber cloth after wear.
How do I reach you?
Email hello@kritrim.in — our care team answers 9am to 9pm, Monday to Saturday. Contact us →
Still wondering? Talk to us →